Delivery

Nordengren delivers Business Process Management (BPM), Business Process Automation (BPA) and Autonomous Business Processes (ABP) in the following business areas:

  • Executive, Profitability and Growth
  • Unified Commerce, Subscription Commerce, Membership Commerce and E-Commerce
  • Product, Product information, Price and Offers
  • Marketing and Sales
  • Subscription Commerce
  • Customer Experience
  • Human Resource
  • Finance
  • Compliance
  • Security

All our deliveries are tailor made to your organizations business objectives, business needs, business model, stakeholders needs, customers needs etc. When we implement intelligente automation business processes, we only use proven best practice work methods. We add all our knowledge, that we have accumulated over the years, by creating algorithms and developing applications. But it is always tailór made. Our delivery includes the following milestones:

Defining business process to be automated: The delivery start by defining what business process should be automated. We will identify dependency with other business processes, stakeholders, as well as defining risks and opportunities with automating the business process.

Calculate profitability: Next step is to calculate the costs, speed, accuracy and level of collaboration with different stakeholders, for the existing business process and compare it with the costs, speed, accuracy and level of collaboration with different stakeholders, replacing it with an intelligent automated business process.

Creating a fixed offer: The Nordengren group always gives a fixed offer, a fixed time schedule and a plan for the continuous improvement, for the development and implementation, of our intelligent automated business processes delivery.

Set up a Service Level Agreement (SLA) and compliance routine: We need to define and agree what Service Level Agreement (SLA) your intellegent automated business process will require, as well as defining the compliance routine. The Service Level Agreement is an agreement that defines what service level, the intelligent automated business process will need. The complience routine is a definition of how business events shall be communicated in terms of what, when and how information shall be communicated to different stakeholders in your organization.

Implement and test the intelligent automated business process: Conduct a thorough test of the intelligent automated business process, in order to secure that it meets all business requirements, in terms of costs, speed, accuracy and level of collaboration with different stakeholders.

Go for a Trial Run: Conduct a trial run in order to secure that the intelligent automated business process works in in accordance with the business requirements.

Plan for continuous development: Profitability for all investment in intelligent automation increases by continuous improvement. We start with a 10 % increase in profitability. The we scale up to a 50 % increase in profitability. The last step is to be able to show a 90 % increase in profitability. In order to profit from the continuous improvement, it is imperative that all stakeholder understands and agree, that the implementation of an intelligent business process automation needs to be handled with a continuous improvements mind, in order to perfect the outcome over time. It’s a process, where the efficiency and the profitability increas over time.

Proper Documentation: Make sure that every part of the intelligent automated business process, as well as the service level agreement, is documented and that nothing is left undocumented. The paperwork should be as comprehensive as possible and should clearly delineate accountability and responsibility.

Transfer Accountability: Make sure that responsibility for the intelligent automated business process is defined correctly. That includes that responsibility and accountability for the intelligent automated business process is correctly defined over time.

Track the Performance Reviews: Periodic reviews of the intelligent automated business process, rendered are crucial. In case there is a shortfall, we must ensure that it is rectified as soon as possible. Establish Key Performance Indicators (KPIs) and metrics to facilitate assessment.

Regular Communication: Conduct regular communication where all issues are raised, clarifications and explanations are given, and information passed on from one to another. This will minimize interruptions and increase the increase efficiency and profitability over time.

In summary, the efficiency and profitability of an intelligent automated business process, boost internal productivity, provide cost savings and enhance your competitiveness. However, this would require amongst many things, adequate foresight, planning, attention to detail and regular communication. Doing all this can help ensure that the total opportunity in efficiency and profitability is harvested.