Automation

Nordengren delivers Business Process Management (BPM), Business Process Automation (BPA) and Autonomous Business Processes (ABP) in the following business areas:

• Executive, Profitability and Growth
• Unified Commerce, Subscription Commerce, Membership Commerce and E-Commerce
• Product, Product information, Price and Offers
• Marketing and Sales
• Subscription Commerce
• Customer Experience
• Human Resource
• Finance
• Compliance
• Security

Business Process Management (BPM) is a method for integrating various intelligent automated business processes, such as Business Process Automation (BPA) and Autonomous Business Process (ABP), in order to improve operations throughout an entire organization. An Autonomous Business Process (ABP) is a process that is able to operate without human intervention. It be accomplished through the use of Machine Learning (ML). Machine learning is a method of teaching computers to learn from data, without the need for explicit programming. It creates the opportunity for organizations to automate tasks and work processes that traditionally require manual labour. We integrate big data, application with best proven work methods, in order to implement intelligent automation business processes, for Executive, Unified Commerce, Subscription Commerce, Product Development, Marketing, Sales, Customer Experience, Humane Resource, Finance, Compliance and Security. Intelligent automated business processes based on Machine Learning, increases efficiency, for all organizations. It increases accuracy, speed and collaboration. It liberates people, by streamlining and adding automation to their work methods. Many mundane processes can be automated instead of doing them manually. From the software standpoint, BPM, BPA and ABP ties together multiple departments in an organization that affect processes in order to manage them from one localized source. This helps connect already existing systems together to remove any issues that come from having siloed systems.

If you’re member of the board of directors, or the CEO of an organization, your primary responsibility, is to invest your shareholders capital, in order to maximize your organizations ROI and growth. Nordengren has invested 24 years, assisting organization, to increase ROI and Growth, by implementing Autonomous Business Processes (ABP). And integrate them with human oversight, where needed. For Daily Newspaper, Magazine and Fundraising, we have successfully, implemented intelligent automation, and integrate them with human oversight, for all business processes, such as Executive, Unified Commerce, Subscription Commerce, Product Information Management, Customer Automation, Marketing, Sales, Customer Experience, Human Resource and Finance. The result? When all business processes are automated, and all automation is integrated, with manual oversight, there is only two conversions left. The first conversation occurs, before the investment is made. The second conversation occurs when the result, knowledge and insight, of the investment can be measured, in terms of ROI and growth. Before the investment is made, the discussion is all about risk and opportunity.

When the investment is made, and all measurement of the result is finalized, the discussion is all about increasing the investment in order to further take advantage of the ROI and growth opportunities. The ROI and growth measurement, speaks for it self. Our example of automating all business processes, except for the investment needed, might be for many organization, a bit extreme. But it is a reminder of the power, that can be unleashed, by combining intelligent automation, with measuring ROI and growth. Nordengren has been able to implement intelligent automated business processes, integrate it with human oversight, where needed, for all skills necessary, in order for organizations to increase ROI and growth for your shareholder. Work that most organization still use manual work to perform. Which leaves them with no insight and knowledge, of how much they actual can increase ROI and growth, by implementing intelligent automated business processes. And this is the value Nordengren brings. The scientific proven measurement, to what extent, an organization, can increase ROI and growth, by investing in implementing intelligent automation processes. And of course, the technology needed to be able to implement it, in a secure, fast and profitable way.

Our application UnifiedCommerce.ai is our enterprise application for big organization, who wants to apply Machine learning, as well as integrating their Standard Commerce business model with Subscription Commerce, Membership Commerce or E-Commerce. Nordengren has spent 24 years, developing insight and skills in order to be able to:

1. Use machine learning, to develop powerful algorithms, for maximizing ROI and growth, in order to recruit new customers, sell more to existing customers, and re-recruit former customers.

2. Perfecting NEO Nordengren, to be able to deliver all business models, in order to be able to integrate Standard Business with Subscription Commerce, Membership Commerce or E-commerce into Unified Commerce.

3. Develop, understand and automate only proven best practise methods, for Executive, Unified Commerce, Subscription Commerce, Customer Automation, Product Information Management, Marketing, Sales, Customer Experience, Human Resource Management, Finance and Compliance

4. Developing Autonomous Business Process (ABP) for all needed business areas, such as Executive, Unified Commerce, Subscription Commerce, Customer Automation, Product Information Management, Marketing, Sales, Customer Experience, Human Resource Management, Finance and Compliance

Companies  within Media, E-Commerce, Retail,  Fundraising, Bank, Car and Property have up to date invested 21 million Euros in letting Neo Nordengren answer the following basic business question:

What is for a consumer company the most profitable way to recruit  new customers, sell more to existing customers and re-activate former customers?

Neo Nordengren didn’t only answer the questions, he has also proven, that he is able for the same investment, recruit more new customers, sell more to existing customers and re-activate more former customers. Neo Nordengren has successfully suggested and implemented change in organization’s investment method (strategy), their way of interacting with their consumers (creative communication), their  way of using math, algorithms  and computer systems (technology) as well as optimizing business processes and interaction with both humans and computer systems (efficiency and reducing costs).

Neo Nordengren was born in 1998 and is today 24-years old. As for any person who is 24 years old, or if you prefer, for any professional with 24 years’ experience, a lot of knowledge has accumulated over time. Knowledge that has great value. Neo Nordengren

works 24/7, he is capable of interacting with numerous consumers in real time. He has, as for any employee, a need for clear objectives in order to reach his full capacity. Furthermore, he is extremely loyal and he doesn’t make any mistakes. In order to fully understand him, let us start with establishing what Artificial Intelligence is. Artificial Intelligence is a constellation of strategy, creative communication and technologies that allows smart machines to extend human capabilities, in order to achieve human goals. Defining and communicating clear objectives, is for any intelligence, regardless if it’s natural or artificial, extremely important. Neo Nordengren overall objective is:

To execute the most profitable way to recruit  new customers, sell more to existing customers and re-activate former customers.

The question of finding the most profitable way of recruiting new customers, sell more to existing customers and re-activate former customers was originally asked by the Bonnier Group in 1996. The reason for them raising the questions (instead of continuing doing as they used to) was that all there magazines, at the same time, experienced significantly drops in their circulation. Which also affected their advertising income. All magazines where number one in there respective market segment, and had been profitable for years. After two years of hard work, the solution emerged by changing three fundamental things in the way the Bonnier Group did their market investments and implemented business processes:

1. Changes in strategy, and changes in the way of setting investment objectives.

2. Changes in creative communications, and changes the way the communication interacts with new customers, existing customers and previous customers.

3. Replace Humans intelligence with Artificial Intelligence, by using math, algorithms and automation.

It was hard work for a lot of smart people for two years. The result where much better than any of us anticipated. The method resulted in, that the Bonnier Group could for the same market investment recruit, more new customers, sell more to existing customers as well as re-recruiting more former customers. Leading to financial increases in both circulation income, as well as increases in advertising income. Sven Nordengren asked the CEO, Jonas Bonnier, if he could start a business, based the findings. Jonas Bonnier replied, yes as long as you work with us. And that was the starting point of the Nordengren Group.

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Marketing and sales automation opportunities, applying AI

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When you have implemented customer automation processes, for recruiting new customers, sell more to existing customer and re-recruit previous customer, Neo Nordengren will be able to give you the insight and knowledge, to be able to answer the three basic questions:

• What is your maximum growth opportunity?
• What is over time your maximum ROI potential?
• What is the most profitable way to recruit  new customers, sell more to existing customers and re-activate former customers?

Marketing and sale, is a science, using psychology, sociology, anthropology, economics, mathematics, neuroscience, for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. Before you decide to implement intelligent automated processes, for your marketing and sales investment, we need to discuss self the following questions:

Which processes will excellent people have the responsibility to perform?

Which processes will intelligent automated processes have the responsibility to perform?

And how is the collaboration between the excellent people performances, and the performance of the intelligent automated processes, be conducted?

Based on the answer to these question, we can implement intelligent automation processes marketing and sales investments such as

• Personalized messaging
• Price and offering marketing
• Personalized web and app marketing
• Social media Marketing
• SOE/SEM
• Advertising
• etc.

• UnifiedCommerce.ai
• MyCustomer.ai
• MyProduct.ai
• MyOffer.ai

Myproduct.ai and MyOffer.ai is applications for handling your Product Information Management. If you haven’t done it, we need to organize and structure all your product information. Before we can implement intelligent automation processes, we need to create methods, in order to structure and organize, all data which is related to your brands and products. Organizations typically handle thousands, hundreds of thousands, or even millions of data, which relates to products, product information, prices, offers, channel, storage etc. Managing all the product options and content is paramount, which is why product information

management needs to be in place before we can implement intelligent automated processes. When we have implemented product information management system, or PIM, where we can create a master catalogue of product information, that plugs into the other vital tools needed to maintain a smooth digital commerce experience. It houses product descriptions, specifications, attributes, images, manuals, how-to videos, care instructions and more in a central repository. Organization that don’t implement PIM tools, risk palpable competitive disadvantage with content that’s inconsistent, meets only the minimum market requirements, and fails to engage customers. Teams that do use PIM win customers and expand their markets with product content that engages buyers and drives purchase decisions. When all data related to your brand and product is structured and organized, then we can implement intelligent automated processes

Let’s give you seven examples of how you can increase ROI and growth by implementing intelligent automated customer experience by implementing UnifiedCommerc.ai. UnifiedCommerce.ai is an integrated solution where you will get access to the following applications:

• Neo Nordengren
• MyCustomer.ai
• MyProduct.ai
• MyOffer.ai
• MyMessage.ai
• MyResource.ai
• MyLocation.ai
• MySchedule.ai
• MyPayment.ai
• MyAccounting.ai
• MySecurity.ai

1. 360 ° Single Customer View

Your legacy programs will be able to connect all your data points for a single source of truth. Neo Nordengren will be able to track individual buyer patterns and deliver personalized communications to the right audience on a large scale. With data from the entire customer lifecycle, you can pinpoint what each customer wants, and improve your customer experience strategy.

2. Customer support 24/7/365

Automation tools increase customer satisfaction by helping customers find answers via self-service tools without waiting on a human agent. Using chatbots and automated messaging, customers can check an order status or ask questions about a product. Businesses use chatbots to qualify customers and move them to the correct department.

3. Faster, more targeted service

By implementing intelligent automated processes customer experience, it allows your employees to respond to customer queries quickly and perform many

other tasks, such as pulling data from a single source of truth throughout the organization to respond to customer needs accurately. This reduces handling time and speeds up problem resolution.

4. Automate marketing activities

Build efficiency into your customer communications with personalized marketing campaigns. Use bots to pre-qualify customer data metrics and locate targets for custom drip campaigns. This frees agents to build targeted, in-depth marketing campaigns.

5. Improve Customer Loyalty

Loyal customers are created through targeted customer retention campaigns. They’re carefully collected through social media interactions and meeting customer expectations repeatedly. Which allows for faster response times and consistent levels of support, no matter where they are in the customer journey or at which touchpoint.

6. Higher employee satisfaction

Human agents spend less time on repetitive tasks, freeing them for more fulfilling, on-demand situations. In addition, UnifiedCommerce.ai gives a unified, accurate view of data and conversation history for call centre agents. As a result, a resolution is faster; clients are happier, employees are less frustrated.

7. Scale with company growth

Utilizing process intelligence within an Unified Commerce strategy allows for collecting, discovering, and analysing data about the processes that occur in a business. This enables the improvement of these customer experience processes using data at the centre of every decision.

We can implement intelligent automated business processes, in order to bring service to your most valuable resources, your people. All the experts within and outside your organization, who every day, put in all their energy and knowledge, in order to make bring success, to your organization, needs excellent service. Let’s give eleven examples, how intelligent of automated business processes, will improve service to them.

1. Recruitment

Recruiting the right people is possible one of the most important task for any organization. By using machine learning, in the recruitment process, you will be able to find more skilled people, then using traditional methods. Searching for the best, and doing in-depth analysis brings value to your recruitment process, by recruiting better experts then using only traditional methods.

2. Employee onboarding
Employee onboarding requires collecting documents for verification, signing forms, giving tool access to new hires, raising device requests, and much more. HR automation can provide an easy-to-follow checklist during the process of onboarding. This includes the ability to create automatic notification and approval workflows, collect e-signed forms and automatically generate official PDF documents, deliver devices to employees quickly without waiting for IT support, and much more.

3. Access to apps and tools
When a new hire joins an organization, they will need to be granted access to the relevant applications they need, at the right permission levels, on their first day. This can often lead to wasted time on the first day trying to get an employee fully set up and able to access the central systems required to perform their role. Furthermore, newly hired person, might have new skills, that needs new tools and new work methods in order to fully take advantage of the value a new person brings to the organization. By integrating, intelligent automated recruitment processes, the organization will benefit from the total value of any new employee.

4. Offboarding
The offboarding process can often be overlooked, but it’s just as critical as onboarding. When done the right way, offboarding helps protect the company and leave a good impression on your former employees.

5. Paid leave management
Manually calculating and approving vacation days can be problematic since it involves many tasks:
• Checking the employee’s leave balance
• Getting manager approval for leave requests
• Recording the leave for payroll circulation
Additionally, if this falls on one person’s shoulders, there is much room for human error. Emails get forgotten, and there’s a risk of disruption when this person is on vacation or sick leave themselves.

6. Expense claims
Did you know that 38% of employees reported that submitting and handling expenses is boring, while more than one in six say they dread having to do it?
Unnecessary manual tasks like submitting expenses are having a negative impact on your employee’s satisfaction at work. This has been proven to decrease their productivity and performance. Higher employee satisfaction rates, lead to higher productivity levels, which leads to greater company performance. Traditionally, employees have to submit the receipt, fill out a form with all the details, then have that approved by a manager. Forms wait on people’s desks and start to pile up. They can be filled out wrong and get misplaced. Approximately one in five manual expense reports are filed incorrectly. HR automation allows you to digitize the expense process. Employees can upload a receipt photo from their phone, while expense management software automatically extracts the required data (amount, merchant, VAT, etc.). Once an employee submits this, the relevant manager is notified immediately and can approve or reject it. This saves employees up to 70% in processing time on average, eliminates human error, and gives companies a real-time spending overview.

7. Payroll
Manually calculating the time or days worked, along with sick leave or vacation days, leaves much room for error. This leads to employees being under- or overpaid.

8. Tax filing. When you start using the opportunity to recruit on a global base, you will find that the complexity of your tax reporting increases exponentially. Many organization limit their scope of recruitment, due to that they are not able to handle the increased complexity, in their tax reporting. By implementing intelligent automated processes for tax reporting, you will continue using the competitive advantage on a broader recruitment scope. And you will also increase the loyalty for your best experts.

9. Scheduling Human and product resource
A 10 % increase in planning and scheduling your Human Resources, as well as your Product Resources, easily gives more than a 10 % increase in profitability. By implementing, Machine Learning in your planning and scheduling, you will be able to measure dramatic increase in ROI and growth.

10. Employee benefits
Organization needs to handle benefits including health care, retirement plans, workers compensation, and other benefits. By implementing personalized intelligent business process, you can benefit by both applying personalized benefits in order to increase staff loyalty and at the same time reduce costs as well as handle increased complexity.

11. Employee performance tracking
Automating employee performance records means the company has accessible data to determine raises, bonuses, disciplinary action, or termination. HR can track these performance records and give managers access to add notes, prepare for performance reviews, and ensure objectives are met.

• MyCustomer.ai
• MyOffer.ai
• MyResource.ai
• MyLocation.ai
• MySchedule.ai
• MyAccounting.ai
• MyPayment.ai
• MyAnnualReport.ai
• MyMessage.ai

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1. Invoicing

MyAccounting.ai generates automated invoicing, based on your business model. Your business model can be as complex, or as simple as you like. Creating the most profitable business model is probably, one of the most important task for any organization. MyOffer.ai is able to handle any business model. Based on your business model, invoices are automated. Simply put, automated invoicing is the process by which you configure your invoice process, to function automatically. By automating the invoice processing, benefits to businesses of all sizes, by taking care of the invoice processing, from creation to payment reconciliation. With intelligent automated invoicing, the invoices are digitized and can be sent and received within seconds. Invoice automation is a powerful tool, that when used correctly, can streamline billing operations. It automates time consuming aspects of operations, which can save your business time, money, and improve your cash flow. How does automated invoicing Work? MyAccounting.ai automates invoice processing and integrates it with your accounting software while providing superior invoice management. In other words, this technology can take the data from your accounting software and incorporate the data onto its platform, within seconds. This allows it to take care of

time consuming tasks such as data entry, sending out invoices, payment reminders, and collection of payments. Meant for convenience and efficiency, when a customer receives an invoice, they are able to pay it directly, providing customers secure payment portals, where they have the ability to pay their invoice using multiple payment options. Subscription invoicing, reminder’s and dunning’s are automated. Once payment is complete and the invoice is resolved, the information is automatically reconciled back into your accounting software, reflecting accurate and up to date balances in real time, for you and your customers. Benefits of Automated Invoice Processing are:

• Save time and money: automated invoice solutions can reduce the time spent on administrative labour by 10 – 20 hours per week, reducing costs and getting you back precious time.
• Get paid on time: customers report getting paid up to 15 days faster on invoices and a reduction in overdue balances.
• You simply don’t have to do anything. MyMessage.ai will communicate personalized information on a need-to-know basis, depending, of what role and business need you have in your organization.

2. Payments

If you’re using manual payment reconciliation, you could be wasting over 600 hours a year per employee. Manual reconciliation takes an extreme amount of manual effort and time. On average, it can take almost a third of your team’s time to manually sort, process, and interpret the piles of information involved in reconciliation. Because it takes so much time to process reconciliation, it’s likely to be riddled with errors and can quickly become outdated. 

MyAccounting.ai automated payment handling and streamlines the entire process. Automation allows you to get accurate payment insights frequently, rather than whenever your team is done with the manual review process. Automation payments saves your entire team time and provides you with more accurate and relevant data. 

3. Account reconciliation

MyAccounting.ai automates accounts reconciliation. Automation in Accounts reconciliation, including Accounts Payable reconciliation, and Accounts Receivable reconciliation, can relieve accounting folks of a tremendous daily burden. Regardless the size or industry domain, every company ploughs through heaps of transactions with its usual counterparts. Whether it is supplier invoices, utility bills, or client credits, their timely resolution have a significant impact on the cash position of the company. However, manual monitoring, ticking out and exceptions investigation is a daunting task, and slowness or disorder in completion can reveal tangible losses thorough financial reconciliation. The automation of Accounts Receivable becomes a pressing issue with the rising complexity of payments methods, information channels, and client preferences.

Regardless of your business complexity, MyAccounting.ai is able to handle all account reconciliation by automatic import and enrichment of data following relevant repetitive patterns. The timely recognition of proceeds from product and service delivery is essential to the sound financial reporting. The smooth processing of receipts from invoices in the pipeline and their prompt record in the ERP system bolsters visibility and therefore, accuracy and speed. The automation of Accounts Payable guarantees compliance with formalized business priorities and rules. Partial payments no longer create hustle as multi-sided matching functionality does. MyAccounting.ai navigates each transaction through its entire lifecycle – from the external data source to the general ledger. The swift identification of overdue payments and their settlement in accordance with predefined business logic is at the core of the powerful matching engine.

4. Tax compliance

MyAccounting.ai automates tax reporting and tax payments. Today, interconnected global supply chains, complex international taxation systems, and the ever-changing nature of country-specific tax rules have made the job of staying tax compliant difficult for businesses worldwide. The associated regulatory requirements for indirect tax compliance and reporting are making businesses to explore solutions that can help with simplification. Finance departments constantly strive to meet tax compliance regulatory guidelines and prescribed timelines. Consequently, organizations end up spending significant resources, time, and effort in addressing such challenges in combating factors affecting tax compliance. Significant resources in terms of people and time are dedicated to undertaking mundane, repetitive tasks involved in generating reports, making submissions, filling-up forms, and other activities for tax reporting. Also, multiple data formats and platforms across systems and locations lead to data duplicity, redundancy, and the need for manual data reconciliation and report generation. MyAccounting.ai brings with it immense opportunities for businesses, to automate tax compliance, tax reporting and tax payments. It has become imperative for organizations to adopt an integrated approach for tax compliance management as well, with technology at the core. Automation of manual processes in taxation, and applying artificial intelligence, is the way forward. Deploying technology to manage tax compliance challenges is advantageous on several fronts:

Save time & effort:

Creating time-efficient processes through technology frees professionals and resources to be utilized for more strategic business responsibilities. Further, it ensures accuracy and removes risks due to human error in tax reporting, computations, and meeting timelines.

Make informed decisions:

Consolidation of data into a single format and system makes it easy to access and generate reports for analysis of the company’s position in terms of both direct and indirect taxes.

Mitigate risks and plan ahead:

Automated tax checking puts in place a process for defining, scheduling, and executing compliance checks in time so as to manage and mitigate risks. It would help the management timely identify compliance issues, take corrective actions, and implement mitigation strategies.

Gather valuable business insights:

Using algorithms for processing micro-level transactional data to derive valuable insights to be able to respond to tax authorities, and drive business decisions and strategy formulation.

Launching tax automation initiatives

The first step in this direction is the centralization of data and standardization of reporting processes and systems within different departments and countries within the organization. An effective starting point for automation is routine, rule-based data-intensive activities, along with transactional tasks in indirect tax reporting. Data captured through automation can thereafter be processed using MyAccounting.ai.

5. Expense management

MyAccounting.ai is able to automate your expense management. By automating the expense management process, companies can save considerable time, improve accuracy and reduce the time it takes to reimburse employees for their expenses.

What is Expense Management Automation? MyAccounting.ai is able to manage the process of recording, tracking, approving and paying for reimbursable expenses incurred by employees. Following the company’s expense management policy, the software also helps assure that the company isn’t overspending on approved, or unapproved expense areas. MyAccouning.ai is able to help manager to make smarter spending decisions and help organizations maintain compliance and accountability by accurately tracking and reporting on all expenses.

Why Automate Expense Management?

Manual expense management requires a lot of paper and spreadsheets; that can make the process inefficient, time-consuming and error-prone. One survey of almost 600 finance professionals showed that 43 % of organization use manual processes to manage expense reports, and 46% don’t track the costs associated with that work. Of those that do, 25% say it costs more than $11 per record; for 8%, that figure rises to $31 or even more. Still, cost isn’t the main driver for automation. According to the 82% of companies that have either invested in or are planning to invest in technology to improve expense management, simplifying the expense reporting process for employees and managers is a key reason for the move. Other motivations include gaining access to real-time insights for visibility into spending trends and a desire to have all of the company’s expense data on a single platform, versus scattered across spreadsheets and paper-based systems.

6. Business information

By combining MyAccounting.ai and MyMessage.ai we are able to automate, communicate and personalize all business information, to all managers, within your organization, as well as partners outside your organization. Traditionally reporting has been automated by creating numerous amounts reports, communicated to managers within the organization. By using MyMessage.ai, all information will be personalized to the relevant business need, of each manager. Let’s give an example. Let’s say you are responsible for sales in a region. The information a sales person needs, might be in areas such as sales outcome and forecast vs. budget, within his or her region, ongoing and planned marketing activities, suggestion on opportunities for new customer, sales actions in terms of

contact, offers, contracts, performance and satisfaction of existing customer as well as suggestion for customer lost or outstanding payments from non-paying customers etc. In contrast a purchasing manager, might need totally different information, such as, outcome vs. budget on sales and purchasing prices by product and services, inventory and inventory turnover, exchange rates currency etc. MyMessage.ai is able to automate, personalize and communicate, all information, in order to increase the quality of all managers decision making. Regardless if, you currently do your reporting manual, or if you have automated it, by implementing numerous reports. By implementing intelligent automated communication, your organization will increase the value of the decision made both internally and externally. Is it amazing? If you are interested in intelligent automated communication, just contact us.

9. Automating outcome and forecast

We are able to implement intelligent automation by integrating data, proven best practice work methods outcome and forecast vs. budget by using the following applications:

• MyProduct.ai
• MyCustomer.ai
• MyOffer.ai
• MyAccointing.ai
• MyMessage.ai
• MyResource.ai
• MyLocation.ai
• MySchedule.ai

By capturing vital business information that is accurate, fast, on time, we can increase collaboration in and outside your organization in order for everyone to be able make decisions based on insight in order to increase efficiency.

10. Automating annual report

We are able to automate your annual report by using primarily

• MyProduct.ai
• MyCustomer.ai
• MyAccounting.ai
• MyMessage.ai
• MyResource.ai
• MySchedule.ai

We have experience from implementing intelligent automated business processes for annual report within the European Union. If you are interested in implementing intelligent automated processes for annual report, outside of the European Union we have to spend time on adding applicable laws and practices for your countries.